Secure Messaging

1. The Message feature allows communication between providers to prvoiders and providers to patients within the system.
2. To access messaging, click on the “Chat” icon at the top section of the application.
3. The message features two chat options:

• Practice Chat (Providers to Provider & Staff)
• Patient Chat (Provider to Patient)

3. This feature helps enhance communication between team members and with patients, ensuring important information is shared quickly and securely.

Practice Chat

In Practice chat, providers and office staff can communicate directly with each other through the message feature.

Patient Chat

In Patient chat, patients send messages to clinical users (e.g., providers or office staff) via the Patient Portal.